FAQ

Frequently Asked Questions
Miscellaneous
Payment Options

 

Q - What hours can I order by phone?

A - We take phone orders 7 days a week 8am - 10pm Mountain Standard Time.  Our secure online ordering system is available 24 hours a day 7 days a week.

 

Q - Who is CastAntlers.com,  Antler-Chandelier. net and RusticFan.com?

A - All 3 website names are owned by CastAntlers.  All 3 bring you here to our main website.

 

Q - How are items shipped?

A - Smaller items ship via UPS or FedEx ground.  Our larger items (greater then 50lbs or larger then 41") ship via freight truck.

 

Q - Why do I need to supply a telephone number?

A - A telephone number is required for the shipping insurance (UPS/FedEx & Freight Truck).  For larger items, its also required for the truck freight company to schedule delivery once your item arrives in your area.

 

Q - Why is the shipping for most items so inexpensive?

A - We price the shipping at$5 for each order to make figuring your total price easier.  Yes, its actually quite more expensive to ship our products. 

NOTE:  $5 shipping excludes Alaska, Hawaii & Canada.  Please email or call for rates.

 

Q - When will my item arrive?

A -  Most items ship within 3 - 4 days following the sale.  Once shipped, expect approximately 1 week for UPS/FedEx ground or 1 - 2 weeks for truck freight deliveries.

 

 

 

Payment Options

Online ordering can be completed via our secure Paypal electronic shopping cart system.  A Paypal account is not required to use this system.  Through our shopping cart system we accept all major credit cards.

 

 

By Phone:  If you're uncomfortable placing your order online, please call us we'd be happy to process your order and credit card by phone.  To place your order by phone please call 1-888-34ANTLER or 1-888-801-8997.  By phone we accept all major credit cards. 

We also accept checks/money orders, but please be aware that we cannot ship your order until payment is received and funds have fully cleared with the bank.  For checks/money orders please call 1-888-34ANTLER or 1-888-801-8997 to submit order and obtain payment address.