FAQ

Frequently Asked Questions

Q - What hours can I order by phone?

A - We take phone orders 7 days a week 8am - 10pm Mountain Standard Time.  Our secure online ordering system is available 24 hours a day 7 days a week.

 

Q - Who is CastAntlers.com,  Antler-Chandelier. net and RusticFan.com?

A - All 3 website names are owned by CastAntlers.  All 3 bring you here to our main website.

 

Q - How are items shipped?

A - Smaller items ship via UPS or FedEx ground.  Our larger items (greater then 50lbs or larger then 41") ship via freight truck.  Most Ceiling Fans and Light kits do not ship in the same box.  Sometimes these items will be delivered on separate days.

 

Q - Why do I need to supply a telephone number?

A - A telephone number is required for the shipping insurance (UPS/FedEx & Freight Truck).  For larger items, its also required for the truck freight company to schedule delivery once your item arrives in your area.

 

Q - Why is the shipping for most items so inexpensive?

A - We price the shipping at$5 for each order to make figuring your total price easier.  Yes, its actually quite more expensive to ship our products. 

NOTE:  $5 shipping excludes Alaska, Hawaii & Canada.  Please email or call for rates.

 

Q - When will my item arrive?

A -  Most items ship within 3 - 4 days following the sale.  Once shipped, expect approximately 1 week for UPS/FedEx ground or 1 - 2 weeks for truck freight deliveries.

 

 

 

Payment Options

Online ordering can be completed via our secure Paypal electronic shopping cart system.  A Paypal account is not required to use this system.  Through our shopping cart system we accept all major credit cards.

 

 

By Phone:  If you're uncomfortable placing your order online, please call us we'd be happy to process your order and credit card by phone.  To place your order by phone please call 1-888-34ANTLER or 1-888-801-8997.  By phone we accept all major credit cards. 

We also accept checks/money orders, but please be aware that we cannot ship your order until payment is received and funds have fully cleared with the bank.  For checks/money orders please call 1-888-34ANTLER or 1-888-801-8997 to submit order and obtain payment address.