|Frequently Asked Questions|
A - We take phone orders 7 days a week 8am - 10pm Mountain Standard Time. Our secure online ordering system is available 24 hours a day 7 days a week.
Q - Who is CastAntlers.com, Antler-Chandelier. net and RusticFan.com?
A - All 3 website names are owned by CastAntlers. All 3 bring you here to our main website.
Q - How are items shipped?
A - Smaller items ship via UPS or FedEx ground. Our larger items (greater then 50lbs or larger then 41") ship via freight truck.
Q - Why do I need to supply a telephone number?
A - A telephone number is required for the shipping insurance (UPS/FedEx & Freight Truck). For larger items, its also required for the truck freight company to schedule delivery once your item arrives in your area.
Q - Why is the shipping for most items so inexpensive?
A - We price the shipping at$5 for each order to make figuring your total price easier. Yes, its actually quite more expensive to ship our products.
NOTE: $5 shipping excludes Alaska, Hawaii & Canada. Please email or call for rates.
Q - When will my item arrive?
A - Most items ship within 3 - 4 days following the sale. Once shipped, expect approximately 1 week for UPS/FedEx ground or 1 - 2 weeks for truck freight deliveries.
Online ordering can be completed via our secure Paypal electronic shopping cart system. A Paypal account is not required to use this system. Through our shopping cart system we accept all major credit cards.
By Phone: If you're uncomfortable placing your order online, please call us we'd be happy to process your order and credit card by phone. To place your order by phone please call 1-888-34ANTLER or 1-888-801-8997. By phone we accept all major credit cards.
We also accept checks/money orders, but please be aware that we cannot ship your order until payment is received and funds have fully cleared with the bank. For checks/money orders please call 1-888-34ANTLER or 1-888-801-8997 to submit order and obtain payment address.